GOT QUESTIONS?

We've got answers.

FREQUENTLY ASKED

How can I contact customers service?

 Email us at help@chewe.com.au , We're always happy to help!

How can I check the status of my order?

You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders out within 1 business days. Depending on the shipping method you selected, and your destination address, orders can take 1-4 business days to reach you.

What's the return/refund policy?

Our products were manufactured with you in mind. We’re confident that you’ll love them, but if you’re unhappy for any reason, please reach out to us within 30 days of your purchase and we'll be able to assist with processing the return and a refund.

How does Chewe's subscribe and save program work?

Our subscription service allows you to choose how often you’d like to receive your toothpaste tablets, and we’ll deliver them right to your door. You can modify or cancel your subscription at any time.

How can i access and update my account?

To access and update your account, simply follow these steps:

  1. Visit our website and click on the "Login" button at the top right corner of the homepage.
  2. Enter your email address and password to log in.
  3. Once logged in, you can view and update your account details, including your subscription preferences, shipping address, and payment information.
  4. If you forget your password, you can reset it by clicking on the "Forgot Password?" link and following the prompts.

If you encounter any issues, feel free to contact our customer support for assistance.

ACCOUNT AND SUBSCRIPTIONS

How can I access and update my account?

To access and update your account, simply follow these steps:

  1. Visit our website and click on the "Login" button at the top right corner of the homepage.
  2. Enter your email address and password to log in.
  3. Once logged in, you can view and update your account details, including your subscription preferences, shipping address, and payment information.
  4. If you forget your password, you can reset it by clicking on the "Forgot Password?" link and following the prompts.

If you encounter any issues, feel free to contact our customer support for assistance.

How do I create an account?

Creating an account is easy! Just follow these steps:

  1. Visit our website and click on the "Sign Up" or "Create Account" button, usually located at the top right corner of the homepage.
  2. Fill in the required fields, including your name, email address, and password.
  3. Review and accept our terms and conditions and privacy policy.
  4. Click on the "Submit" button to complete your registration.
  5. You will receive a confirmation email to verify your account. Click the link in the email to activate your account.

Once your account is activated, you can log in and start enjoying our products and services!

I need to make a change or cancel my subscription.

To make changes to or cancel your subscription, please follow these steps:

  1. Log in to your account on our website.
  2. Navigate to the "My Subscriptions" section.
  3. Here, you can update your subscription preferences, such as the delivery frequency or product quantity.
  4. If you wish to cancel your subscription, select the option to cancel and follow the prompts to confirm your cancellation.

You can make changes or cancel your subscription at any time. If you need assistance, feel free to contact our customer support team.

ORDERS & SHIPPING

How long will it take for my order to arrive?

We aim to ship orders within one business day. Delivery time varies based on your chosen method and destination, taking 1-4 business days.

Whats the return/refund policy?

We want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on all our products. If for any reason you’re not happy, please follow these guidelines:

  • Returns: You can return items within 30 days from the date of delivery. Products must be unopened and in their original packaging.
  • Refunds: Once we receive your returned item, we will process your refund to the original payment method within 7-10 business days.
  • Exchanges: If you would like to exchange a product, please contact our customer support team for assistance.

For any further questions or to initiate a return or refund, please reach out to our customer service team.

How do I modify or cancel my order? 

If you need to modify or cancel your order, please follow these steps:

  1. Log in to your account on our website.
  2. Navigate to the "Order History" section to find your recent orders.
  3. Click on the order you wish to modify or cancel.
  4. If your order is still processing, you may have the option to update your order details or cancel it directly from this page.

Please note that once an order has been shipped, it cannot be modified or cancelled. If you require assistance, feel free to contact our customer support team, and we’ll be happy to help.

Does Chewe offer free shipping?

Yes, we offer free shipping on all orders over $35 within Australia! For orders below this amount, standard shipping rates will apply.

If you have any further questions about shipping, feel free to reach out to our customer support team.

GENERAL PRODUCT QUESTIONS

Where are your products made?

Our formula is carefully sourced in Australia to ensure high quality. It is then manufactured in China, where we adhere to strict quality standards. Finally, all products are packed and shipped from our facility in Sydney, Australia.

If you have any more questions about our sourcing and manufacturing processes, feel free to contact us!

Where can I learn more about your ingredients?

You can learn more about our ingredients by visiting the "Ingredients" section on our website, where we provide detailed information about each ingredient we use in our products. We focus on using natural, sustainably sourced, and effective ingredients to ensure the highest quality for your oral care.

If you have specific questions or need more information, please feel free to contact our customer support team!

Do you test on animals? Is Chewe Cruelty-Free?

No, we do not test on animals. All our products are cruelty-free, and we are committed to ethical practices in our sourcing and manufacturing processes. We believe in creating high-quality products without harming animals.

If you have any further questions about our cruelty-free commitment, feel free to reach out to our customer support team!

Are your products regulated by the TGA?

Yes - Chewe follows strict protocols to ensure the safety and integrity of all our products. The TGA does regulate cosmetics which we adhere to.

Is your packaging recycble and sustainable?

Yes, our packaging is both recyclable and sustainable. We use biodegradable materials and 100% recycled packaging to minimise our environmental impact. Additionally, we offer carbon-neutral shipping, ensuring that our practices align with our commitment to sustainability.

If you have any further questions about our packaging or sustainability efforts, please feel free to contact us!

 

100% Smiles Guaranteed

Our products are meant to make you smile! On the off chance they don’t, just let us know and we’ll do everything we can to make it right. 

Our products are meant to make you smile! On the off chance they don’t, just let us know and we’ll do everything we can to make it right. 

TRY US OUT